"Yeah, but is this a real issue?"
Quickly understand trends in customer feedback. We find the signal across all your customer feedback channels.
Use case: customer feedback
Instantly Surface Customer Feedback Trends
Your data analyst stumbles upon some bad customer reviews saying packages have arrived damaged. Is this an isolated series of incidents, or a new trend since you changed shipping provider?We dive deep into your customer feedback – across all touchpoints (Amazon / TrustPilot / Google / Twitter / Email / Customer Feedback Tooling etc) – to identify if these problems are increasing in frequency, or one-offs. You can customise what you're looking for.
Use case 2: competitor research
Understand Where Competitors Get It Right & Wrong
You run a large multinational selling nappies; it's a competitive world. Your competitor's growth and positive reviews have suddenly exploded though. What changed?Our tool can work it out. Here, we uncover they have made changes to the elasticity of their nappies met with a wave of positive responses.We translate these findings into intuitive, easy-to-understand graphs and visualizations, and emailed to you as often as you want.
Use Case 3: Re-engage Dissatisfied Customers
Keep Your Best Customers Happy
As soon as a negative review from a top customer customer appears, we send an instant alert to your favourite tooling (e.g. Slack). This means no critical feedback slips through the cracks. Your team are empowered to act promptly.By receiving these immediate updates, your customer service team can quickly engage with the dissatisfied customer. This rapid response is crucial for addressing their concerns, resolving any issues, and ultimately turning a potentially negative experience into a positive one.
Cotera does many things.
And our models do much more than the above. If you're interested in our wider product offering, take a look at Cotera
Designed in New York & London